Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

Breaking down how Trump might impact Apple, semiconductors, and ecommerce should he be elected and implement the tariffs he’s proposed.

Data democratization is reshaping businesses, making data accessible to all employees and enhancing decision-making across organizations.

Recent investments in contact center AI are reshaping the industry with better response times, issue resolution and enhanced customer service experiences.

Do you need to improve agent performance at your contact center? Here’s 6 ways AI tools can boost agent productivity, improving customer satisfaction in turn.

A strong customer experience strategy bridges the gap between leadership and employees and aligns everyone around the goal of delighting customers.

As businesses customize their offerings using data, customers are becoming more concerned about the management and security ...

No business, let alone social media platforms, has a shadow of business death looming over it as large as that for TikTok. Earlier this year the US Congress approved a bill that effectively forces ...

AI ethics crisis. AI is not just a technology issue but an ethics crisis, driven by a culture of manipulation, greed and deceit in Big Tech. Growth at all costs. The relentless pursuit of growth fuels ...

According to OpenAI, ChatGPT Search will be available at chatgpt.com, as well as on desktop and mobile apps. All ChatGPT Plus and Team users, as well as SearchGPT waitlist users, have access today.